Exchange and Return Policy
Valéria Verena
At Valéria Verena, each bag is made of genuine leather, with attention to detail and handcrafted finishing. If you need to make an exchange or return, we follow the guidelines below, respecting the Consumer Protection Code.
1. Right of Withdrawal
For online purchases, you can request a return within 7 calendar days of receiving the product, as provided by law.
The product must be returned:
Without signs of use
With tags and seals intact In the original packaging
Accompanied by the invoice
After analysis and approval, we will issue a refund according to the payment method.
2. Exchange for Manufacturing
Defect Valéria Verena bags undergo rigorous quality control. Even so, if a manufacturing defect is identified, the request can be made within 30 calendar days of receipt.
The product will undergo analysis within 7 business days of receipt at our distribution center.
If the defect is confirmed, the customer may choose one of the following options:
Exchange for the same model (subject to stock availability)
Store credit for the same amount paid
Full refund
3. Natural Characteristics of Leather
Because it is genuine leather, the following may occur:
Slight variations in texture
Natural skin marks
Slight differences in tone
These characteristics are not considered defects, but rather attributes that reinforce the authenticity and exclusivity of each piece.
4. Products Not Eligible for Exchange
We do not exchange or return products that show:
Signs of use Damage caused by misuse
Alterations made by the customer
5. How to Request
To start the process, send an email to:
Include:
Full name
Order number
Reason for the request
Photos of the product (mandatory in case of defect)
Our team will respond with instructions within 2 business days.
6. Shipping Costs
In case of defect or shipping error, the shipping cost will be covered by Valéria Verena.
In case of buyer's remorse, the shipping cost may be the customer's responsibility.
7. Refund
After return approval:
Credit card: refund according to the operator's deadlines (may occur in up to 2 subsequent billing cycles).
